Travel Agents

London Guest Suites looks forward to working with Travel Agents as our partner.

Travelers can get the same great prices and service by working through you, their local travel professional.

London Guest Suites can provide great value for your clients who may be looking for an alternative to routine hotel stays. We offer short-term economy to luxury apartment rentals in the best parts of London.

Most apartments include maid service, private telephone, fully equipped kitchens with refrigerator, dining area with table and chairs, color TV, bed linens & towels and private bathrooms. Apartments are categorized by Economy, Standard Superior or Deluxe grade. The category and price reflect the differences in size, decor and amenities of the apartments. The prices listed include taxes and all utilities. We suggest you book as early as possible to avoid disappointment.

How It Works

If you would like to book an apartment or make an inquiry for an apartment for your client you may do so by accessing our web site at www.londonguestsuites.com and then locating the apartment you are interested in. You may then click the booking/inquiry form located on each apartment information page and enter your information which can than be directly e-mailed to us. Please note that for security reasons the system will request that you use a password of your own making, which allows you to come back to the site and access your personal details at any time. We also offer our secured online payment form for bookings.

Once you make a request we can usually have an answer for you right away. Although with some apartments you will have an answer within 24 hours.

You may also call us at (310) 289-0220 or (800) 664-5663 and we will be happy to answer any questions for you.

You may also fax us on (310) 289-0221 or Email us at: bookings@londonguestsuites.com or info@londonguestsuites.com.

In order to best meet your clients requirements we would need the following information:

*What dates do they wish to travel?

London Guest Suites needs the exact dates in order to check availability or to make a reservation. If you are flexible, great , please also provide us with your alternative dates.

*Do you have special requirements?

*How many persons will be traveling?

*What kind of bedding do they need (doubles, twins, sofa beds, cots)?

*Are you flexible? Can two persons sleep in the living room on a sofa bed or a cot to save money? Is an elevator a necessity? Do they plan to cook extensively or just use the kitchen to for breakfast? Are they an independent traveler or do they need a concierge? Do they require business services or a health club? Do they prefer an apartment with a dishwasher, washer-dryer or a microwave, balcony, garden,? How often will they require maid service if at all?

Commission

Apartments are either sold on an 8% commissionable basis or on a net basis to which you can add your commission. Travel insurance is non-commissionable. Travel agents may wish to deduct the commissions upfront and therefore must prepay the entire reservation by check five to eight weeks prior to arrival and deduct the commission from that final payment. In order to receive commission for your agency we must have your IATA number and you full mailing address.

Prices & Payment

The prices of apartments are quoted in U.S. dollars and include all taxes and services except telephone usage. They are based on a seven-night stay, however the apartments can be pro-rated for shorter and longer stays. Prices are subject to currency fluctuation, However when accommodations have been paid in full, there will be no increase.

Additional nights are charged pro-rata as one seventh of the weekly rate.

Apartments are different than hotels in that apartments must be prepaid in full.

For stays in excess of six weeks many apartments can be discounted by 10% on quoted prices.

You may also check out our corporate section where you will find substantial discounts on bookings of 30 days or more.

Deposit Requirements / Final Payment

On making a booking you will need to pay a deposit (which is part of the total rent) to secure the apartment. The balance is payable anywhere from 2 – 6 weeks before arrival and will be automatically debited if a credit card is provided for payment. Please read the policies of each apartment as they do vary. There may also be an additional security deposit required for some apartments. If required we will take a credit card imprint or a deposit for $150-$400, for protection against unforeseen damage to the property, and to cover telephone charges. This is no different than the credit card imprint taken by hotels at check-in. These funds are either never charged through (if no damage is done and no incidentals are purchased) or refunded less the cost of damage/incidentals at the end of the guests’ stay. Please refer to the policies section of each property.

Cancellations

If you need to cancel a reservation contact our office and we will be happy to do this for you. You will need to give notice anywhere from 48 hours to 6 weeks in advance in order to receive a refund. All fees and restrictions associated with the individual property will apply. There is a nonrefundable deposit which varies from property to property and will be anywhere from $200 to 45% of the total, depending on when you cancel.

We recommend visitors insure against such an event. London Guest Suites offers cancellation insurance, which costs approximately $56 per $1000 of coverage.

Arrival & Departure

Apartments are reserved from 2:00 p.m. on the day of arrival until usually 10:00 noon the day of departure. Although check-in for most apartments is 2.00 p.m., if the previous guest leaves early apartments are sometimes available earlier. If you wish to be certain of gaining access to the apartment before 2.00 p.m. it will be necessary to book it from the previous day. If you arrive early at an apartment with reception, they may look after your luggage while you go out and have a bite in the area while the apartment is being made ready.

Confirmation Document

A confirmation is mailed or faxed upon receipt of the deposit and the credit card details. In most cases you will receive a final confirmation will all pertinent details which is sent after the balance of payment is taken. Please note that it is urgent that we have your flight arrival details before we can send out the final confirmation.

Who will help me if I have trouble while I’m in my apartment?

London Guest Suites and our overseas associates are always available to handle any problems or complaints. Your final confirmation will always provide you with a local contact number as well as the London Guest Suites number.

What if I get there and don’t like the accommodations?

We do everything possible to make sure you are choosing the property that is right for you. Make sure you give us as many details about your requirements as possible before you book.

Clients who book an economy apartment cannot realistically expect deluxe apartment services. However, if you arrive at your accommodations and find that the apartment is not as it was represented (for example, it is a One bedroom and not the Two-Bedroom you reserved, or it lacks heat or any other promised service, call the local contact number and they will do all possible to get you moved to another apartment or have the problem remedied immediately. If this does not yield satisfactory results, call London Guest Suites directly. Please remember that we cannot do anything unless we know about the problem. Clients who complete a stay at an apartment that lacked necessary services without notifying management cannot expect a refund after the fact-especially since we most likely could have fixed the problem early in the clients’ stay.

What do I do in case I need to cancel?

Call London Guest Suites as soon as you know you need to cancel your stay. Also see our terms and conditions.